Founded in 2014 in Tunis, PolyCall was born from a conviction: a contact centre can be a place of excellence AND personal growth. Not a compromise — a requirement.
5 agents, 1 French client, one conviction: customer relations can be a profession of excellence in Tunisia. Nearshore contracts from year one.
Quality management system in place. Dedicated audit by an accredited body.
Floor scales up, momentum on the French market and diversified accounts.
Move to Avenue Mohamed V (PolyCall 2). 112 advisors, ScrumMaster team structuring, large-scale multilingual operations begin. ISO 18295-1 certification obtained (customer contact centres).
Deep-tech subsidiary dedicated to AI R&D applied to customer relations. New headquarters at 40 rue Socrate, Les Berges du Lac 3, Cité Kheireddine · Le Kram.
Proprietary AI ecosystem, 8 modules in production, 19 active AI flows, 151 API endpoints. ISO 27001 certification obtained (information security). EcoVadis CSR audit underway, structuring of the European nearshore offering.
Customer-relations architect. 21 years of experience in contact centres. Founder of PolyCall (2014) and GENEIA, its deep-tech subsidiary behind TYRIA. Convinced technology must serve people — not replace them.
My conviction has stayed the same since day one: a contact centre is first and foremost a human place, where service quality cannot exist without quality of work environment.
You can't ask an advisor to love their job if you don't give them the means to do it well. Our AI, our training, our culture — it all starts there.LinkedIn — Fethi Ben Hassen
Every figure we publish is measured and audited. We never declare — we prove. Our reports are accessible, our sources are cited.
Our advisors are not interchangeable resources — they are trained, supported, valued professionals. The 3% turnover isn't an accident: it's an operational choice.
Our AI does not automate humans — it gives them the means to be better. Every algorithm remains explainable, every decision remains overridable by a supervisor.
40 rue Socrate, Les Berges du Lac 3, Cité Kheireddine · Le Kram.
The best way to understand PolyCall is to come in. Our Les Berges du Lac 3 premises are open for any client visit — by appointment, during operational hours.
